Saturday, September 10, 2011

App updates and E-mail support for any issues

Dear Customers:
1. If you have any issues, please contact us at We will address your issues as soon as we can. We will provide you full refund if we cannot fix your experience with the app.

2. When you report an issue, please include all of the following information:
a) Your phone model
b) Your phone number where we can reach you to discuss the issue(sparingly)
c) Ticket search parameters: From, To, Date, Quota
d) Your type of payment: Whether netbanking or credit card
e) If netbanking, which bank.
Please note that currently supported payment methods are:
Netbanking via ICICI, SBI, Axis bank
Credit card (visa)

3. Please setup automatic update for this app in Market(Android Market). We are constantly improving the app. We publish updates once or twice a week. By setting up automatic update, you will keep picking up the fixes and enhancements requested by other customers.

4. Please do not hesitate to send in any enhancement requests.

5. IRCTC is busy at peak hours. As a result, you will see "Server overload" or "Timeout" error message during the busy times. Only available trick, for now, is to retry your search/booking.

We appreciate your patronage. In return, we will constantly keep updating the app and improving your experience with the app.

Hyderabad Labs
ps: As of Sep 10, 2011 published latest version if 1.1.7. If you are using older version, please upgrade. Don't forget to enable automatic updates on this app!